lakiwin Privacy Policy

What Information We Collect and Why

When you register for a lakiwin account, we collect personal details such as your full name, date of birth, email address, and contact number. This information is required to verify your identity, create and manage your account, and ensure that only eligible players in the Philippines can access the platform. We also collect payment-related details — including your preferred payment method and transaction history — to process deposits and withdrawals accurately and securely. During your sessions, we automatically collect technical data such as your device type, browser version, IP address, and general location. This helps us optimise the platform experience, detect suspicious activity, and maintain platform security.

We may also collect information you provide voluntarily, such as when you contact our support team, respond to a survey, or update your account preferences. Any communication you send to support is stored so we can track the history of your enquiry and resolve issues efficiently. When you place bets or interact with games, we log your activity data — including wager amounts, game choices, session duration, and win/loss outcomes. This activity data is used for responsible gaming monitoring, fraud prevention, and regulatory compliance purposes. We do not collect any information beyond what is reasonably necessary to operate the platform and protect our members.

How We Use Your Personal Data

The primary purpose of collecting your data is to provide you with a safe, functional, and personalised entertainment experience on the platform. Your registration details are used to verify your identity and ensure compliance with age and eligibility requirements under Philippine regulations. Payment information is used solely to process your financial transactions and maintain accurate account records. We use your activity data to monitor for problem gambling patterns and apply responsible gaming tools where appropriate, in line with our duty of care to all members. We will never sell your personal information to advertisers or any unrelated third parties.

We may use your email address or contact number to send you important account notifications — such as transaction confirmations, security alerts, and updates to our platform policies. Where you have opted in, we may also send you relevant promotional communications about new features, betting markets, or platform improvements. You can opt out of marketing communications at any time by updating your preferences in your account settings or by contacting our support team. Technical and usage data may be used in aggregated, anonymised form to analyse platform performance and improve the overall user experience. No individually identifiable data is used for analytics purposes beyond what is described in this policy.

Data Storage, Security, and Retention

All personal data collected by lakiwin is stored on secured servers using industry-standard encryption protocols. Access to personal data is strictly limited to authorised personnel who require it to carry out their job functions, and all staff are subject to confidentiality obligations. We implement technical and organisational measures — including firewalls, secure socket layer (SSL) technology, and regular security audits — to protect your data from unauthorised access, disclosure, alteration, or loss. While we take all reasonable steps to safeguard your information, no internet-based system can be guaranteed to be 100% secure, and you are encouraged to use a strong, unique password for your account. If a data breach occurs that is likely to affect your rights or interests, we will notify you and the relevant Philippine authority in accordance with applicable law.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to satisfy legal, regulatory, and operational requirements. Transaction records and identity verification documents may be retained for up to five years following account closure to comply with anti-money laundering obligations applicable in the Philippines. After the applicable retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be linked back to you. You may request early deletion of certain data types by contacting our support team, subject to any overriding legal requirements that require us to retain specific records. We will respond to all data deletion requests within a reasonable timeframe and inform you of the outcome.

Your Rights and How to Exercise Them

Under applicable Philippine data privacy law, you have the right to access the personal information we hold about you and to request a copy at any time. You also have the right to correct any inaccurate or incomplete data by updating your account profile or submitting a request to our support team. If you believe your data has been processed unlawfully or wish to withdraw your consent for a specific processing activity, you have the right to lodge a complaint with the relevant Philippine data protection authority. You may also request the restriction of processing or the erasure of your data in circumstances where continued retention is no longer justified. To exercise any of these rights, please contact our support team at [email protected] with your account details and the nature of your request.